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Shadow IT – not to be ignored

"Shadow IT refers to IT devices, software and services outside of the ownership or control of IT organisations" (Gartner). These are typically used inside organisations without explicit organisational approval, including online messaging software, online e-mail services and online document sharing. According to Microsoft, 80 percent of employees are using non-approved SaaS apps, bringing shadow IT well and [...]

Employee Spotlight: Shane Patmore

Diamond actively recruits and keeps the best ICT brains in the market. Our staff are recognised industry leaders, innovators and all round impressive people who all have great stories to share. We’d like you to meet one of our Support Section Leads – Shane Patmore.  1. What is your role at Diamond? Support Section Lead - I'm [...]

By | June 14th, 2017|Articles|0 Comments

4 Tips for better server management

With so much technology moving to the cloud, onsite servers aren’t getting as much attention as they used to. Optimising this critical piece of business technology is no small task, but there are a few simple things you can do to ensure the success of your in-house servers. Mount your servers properly Small businesses are [...]

By | June 7th, 2017|Business Value, Hardware, Managed Services|0 Comments

Our take on the new Surface Pro

Photo: Microsoft The new Surface Pro, announced by Microsoft May 23rd, is probably the most anticipated Surface product since the original Surface Pro was announced and launched in February 2013. The Surface Pro 4 (SP4) was a minor upgrade to the Surface Pro 3, but a popular one with our customers and staff, [...]

Upgrade now to Windows 10 for better security

As I watched the news and read various news articles relating to the WannaCry ransomware attacks over the last few weeks, I was struck by the details that emerged about large organisations using old, unsupported versions of Microsoft Windows desktop operating system (such as Windows XP). Windows XP was a very reliable operating system, and [...]

Are you eligible for the $20,000 asset write-off scheme?

Small business instant asset write-off scheme When Scott Morrison handed down the Budget 2017-2018 this month, it was to the mantra “about making those right choices, to secure the better days ahead” But what does this mean for small businesses? Good things if you’re in need of upgrading or adding new assets for the organisation. [...]

NBN Internet a risk for Australian SME’s

Australian Small and Medium Enterprises (SMEs) are currently being offered connections to the NBN, but many are unsure if it’s right for their organisation. For most SMEs outside of the Central Business Districts of Australia's Capital cities, the NBN will come as a Fibre to the Node (FTTN) connection, with the "last mile" being traditional copper [...]

Employee Spotlight: Mel Sneddon

Diamond actively recruits and keeps the best ICT brains in the market. Our staff are recognised industry leaders, innovators and all round impressive people who all have great stories to share. We’d like you to meet one of our Telstra Solutions Specialists– Mel Sneddon.  1. What is your role at Diamond? My role at Diamond is a [...]

By | May 17th, 2017|Articles|0 Comments

Don’t get harpooned by a Whaler…

"Whaling" is a social engineering attack achieved often with a bare minimum of technological assistance, a simple but effective scam where an organisation's authority figure such as a CEO/CIO/CFO is impersonated, usually by email, in order to authorise some form of illegitimate data or funds transfer. Some of the successful scams have been very simple, [...]

By | May 15th, 2017|Business Value, Managed Services, Security|0 Comments

Why you need to back up your mobile devices

There was a time when mobile phones were used exclusively for calling and texting. Now, they can do so much more. Regardless of your level of tolerance or skill for managing documents in such a small gadget, mobile devices allow you to send and receive email, download and upload media files, store data, and even [...]