Shadow IT – not to be ignored

"Shadow IT refers to IT devices, software and services outside of the ownership or control of IT organisations" (Gartner). These are typically used inside organisations without explicit organisational approval, including online messaging software, online e-mail services and online document sharing. According to Microsoft, 80 percent of employees are using non-approved SaaS apps, bringing shadow IT well and [...]

NBN Internet a risk for Australian SME’s

Australian Small and Medium Enterprises (SMEs) are currently being offered connections to the NBN, but many are unsure if it’s right for their organisation. For most SMEs outside of the Central Business Districts of Australia's Capital cities, the NBN will come as a Fibre to the Node (FTTN) connection, with the "last mile" being traditional copper [...]

Browser showdown: which one is right for you?

Back when Internet Explorer was competing against Netscape, users had far fewer things to consider. Nowadays, some users do nearly all their work inside of a web browser, and they have far more options about which program to use. If you’ve ever questioned whether there might be a better way to browse the web, we’ve [...]

How IoT will influence businesses

In the near future, the Internet of Things (IoT) is expected to usher in an era of connectivity and efficiency on a global scale. Many small-and medium-sized companies, however, assume IoT has no application to their business. To dispel those false assumptions, we’ve compiled a list of four ways your business can benefit from using [...]

By | February 23rd, 2017|Business Value, Productivity, Tech Trends and Tips|0 Comments

Top 10 IDC industry predictions…

A recent publication by IDC on the top 10 IT industry predictions for Australia got me thinking about what trends are likely to impact not just the enterprise, but small to medium organisations also... The prediction I found most interesting was number 5, the ‘Immersive Interface’. IDC are predicting that in 2017, 60% of consumer-facing [...]

By | February 16th, 2017|Business Value, Productivity, Tech Trends and Tips|0 Comments

Cyber security and managed services

Cyber security is something you hear about a lot these days. Sometimes it’s thrown around to scare business owners, other times it has proven to be a cautionary tale, one that small businesses can learn from to fend themselves from online threats that can leave devastating impact. What’s certain is statistics don’t lie, and as [...]

How to select a secure password…

These tips are designed to help you create a strong, secure password with tips on how to ensure you don’t forget it! Password fundamentals The most important considerations for creating a good password are: 1. The longer the better: At a minimum you should have 8 characters, but we’d recommend 12 or more. 2. Complexity: [...]

By | January 29th, 2017|Security, Tech Trends and Tips|0 Comments

Using automation in SMB marketing

One of the biggest innovations in business and technology is marketing automation. Previously reserved for well-funded enterprises, marketing automation is now accessible to small businesses, thanks to affordable cloud solutions. In fact, there are five explosively profitable benefits to automating some of your most mundane tasks. Check them out here. Instant responses to email requests [...]

Choosing the best small business computer

Your employees are some of your business’s best assets. With that in mind, it is imperative that they work with high-performance computers that will unlock their full potential and contribute to your business’s profitability. If only it were that simple. Selecting a computer often involves several factors such as mobility, quality, and price – there [...]

By | January 24th, 2017|Business Value, Hardware, Tech Trends and Tips|0 Comments

Great Southern Rail Case Study

A customer case study on how Samsung has assisted the Great Southern Rail passenger train company improve their business communications and customer service, with the installation of a SCM Enterprise and Samsung Contact Centre software. Great Southern Rail has owned and operated luxury train services The Ghan, The Indian Pacific and The Overland since 1997, [...]