Telstra to discontinue 2G mobile network from December 2016

2g 3g 4g Network WifiOn 1 December 2016, Telstra will discontinue their 2G (GSM) 900MHz mobile network… What does this mean for small to medium business?

If you have SIM cards and/or devices that only operate their services on Telstra’s 2G mobile network, they will stop working as of 1 December 2016. This means you will not be able to make or receive calls or send and receive SMS messages from this date…

According to Andy Volard, Telstra’s director of Device Management & Operations, “The shutdown doesn’t just affect phones, it also applies to medical alerts, security alarms and other devices which rely on the mobile networks to report back”

“It’s important that people who rely on them check with the provider to ensure there is no disruption.”

Our Carrier Service Solutions (CSS) team have pulled together some key points to support you through this change.

What is happening to Telstra’s 2G network?

On 1 December 2016 Telstra will be closing its 2G mobile network. All devices connected to our 2G network will cease to operate.

Why close the 2G network?

Telstra’s 2G network is over 20 years old. Technology has evolved and 3G and 4G services now offer faster speeds and a better customer experience. Closing the network will allow improvements to 3G and 4G mobile services by freeing up bandwidth on the 900Mhz Band to provide customers faster speeds, high definition voice quality and vastly larger coverage on the 3G and 4G networks.

What is happening to customers still on the 2G Network?

Telstra has sent communications to their customers identified as using the 2G Network, via several letters or SMS notices to advise of this important network change and the impact on their services.

Customer Impact

All of Australia (excluding Christmas Island), will be impacted by the 1 December closure.

Important Medical information

If you are using a 2G device to monitor health such as medical alarms, security or other remote safety situations, they will stop working on 1 December 2016, please contact your medical equipment provider for further information ASAP.

Emergency calls to 000 or 112 will also cease to work, unless your device is in within the network coverage area of another carrier.

What can Diamond do for you?

  • Help you identify if you still have devices or plans on the 2G network
  • Help you upgrade your SIM to be 3G or 4G enabled
  • Help you upgrade your device to a 3G or 4G device
  • Help you manage your mobile business solutions in general

If I need to replace my device, will my mobile number change?

No, your mobile number will remain the same.

If I need to replace my device, will my plan or offer be affected?

No, your plan or offer will remain the same, and will only change when you elect to do so. However, with better and faster data access through 3G and 4G device and network technologies, you may see your data needs change.

We can help you review your current plan or offer, to ensure you’re getting the most value for your business.

What do I do next?

Contact our TSS team to support you through this transition or for more information on how we can support your mobile business solutions; help you create solutions that meet your specific business needs and work with you to tailor your current structure to become more cost effective…

Please note: some services may only be available to Diamond ICT customers