Unified Communications

Unified Communications (UC) is a cutting edge technology that you will start to hear more and more about.

What is Unified Communications?

Unified Communications (UC) is the integration of real-time communication tools such as instant messaging, video conferencing, telephony, data sharing (including web connected electronic and interactive whiteboards), call control and speech recognition with traditional communication tools such as voicemail, email, SMS and fax. UC is more than just a single product, it is a combination of rich communication products that provide a consistent user interface and experience across multiple devices and medias.

UC allows an individual to send a message on one medium, and receive the same communication on another medium seamlessly. An example of this is a staff member receiving a voicemail message, and electing to access it through either their e-mail or their smartphone.

Presence is a key component of unified communications. By knowing where the intended recipients are through programs such as Microsoft Lync, individuals are able to quickly locate each other and seamlessly collaborate on work related activities such as projects or meetings, even if they are in separate locations.

As technology continued to advance, UC is becoming an increasingly sought after method of workplace communication. It gives staff the power to collaborate more effectively from diverse and remote locations, and increases flexibility and productivity in a distributed and modern workforce.

There are a number of benefits in adopting UC including-

  • Enhanced productivity and collaboration
  • Enhanced workplace flexibility
  • Empower mobile/remote workers
  • Improved efficiency
  • Reduced costs and increased revenue

 

Introducing the Samsung Communication Manager (SCM) Compact

SCM Call Features

The Samsung Communication Manager (SCM) Compact version 2, has a range of new features and improved system operations to deliver more efficient communication. Whether you are considering an on premise solution or a Cloud based hosted option, the SCM provides an array of leading edge features to suits all your needs.

An all-in-one IP-PBX solution designed to support 512 users and 128 trunk lines.  The SCM Compact is a single platform with integrated gateway and optional session border controller, embedded API’s and a suite of applications including; Meet-me conferencing, ACD application for Contact Centre, Automated Attendant, Call recording and Caller ID.
Learn more about these new product features

  • New call features – ring deflect, ring preference
  • Centralised call recording
  • New visual call park feature
  • New NAT-Traversal licence
  • Multicast paging improvement