Samsung Communication Manager (SCM) Compact

Introducing the Samsung Communication Manager (SCM) Compact version 2, which has a range of new features and improved system operations to deliver more efficient communication. Whether you are considering an on premise solution or a Cloud based hosted option, the SCM provides an array of leading edge features to suits all your needs.

The Samsung Communication Manager (SCM) Compact is an all-in-one IP-PBX solution designed to support 512 users and 128 trunk lines.  It is a single platform with integrated gateway and optional session border controller, embedded API’s and a suite of applications including; Meet-me conferencing, ACD application for Contact Centre, Automated Attendant, Call recording and Caller ID.

With a goal to deliver more efficient communication, the SCM Compact is equipped with a range of new features and  improved system operations. Learn more about these new product features below…

SCM Call Features1. New Call features

The SCM Compact now has two new call features added to the software…

  • Ring deflect – Allows a user to deflect a ringing call to another user without answering the call. This can be a pre-set destination, or can be dialled by the user. This is useful, if the user is waiting for a particular call, and doesn’t want to get tied up in another call while waiting.
  • Ring Preference – Allows a user to make an outbound call instead of answering an existing inbound call.  This is useful if the user is receiving a large number of inbound calls, but needs to make an outbound call.

 

SCM Call Features2. Centralised Call Recording

SCM Compact Version 2 Software now supports a Centralised Call Recording feature. This feature uses a dedicated Voice Processing Unit (VPU) to record and store conversations from extensions on the system. Perfect for training new staff or keeping information on file.

The system can be licenced to record up to 20 simultaneous calls and recordings can be manually initiated by the user, or the system can be set to automatically record every call made or received by specified extensions. Calls are saved on the VPU and up to 500 hours of recordings can be stored. The system can also export recordings to an external storage location if required.

 

SCM Call Features3. New Visual Call Park feature

A new Call Park feature has been added which allows the user to configure one or more “orbit park BLF” (Busy Lamp Field) keys onto the phone.

This new key allows a user to park a call against the specified Orbit park location, and every user that has the same key, will be able to retrieve that call from the Park location. The user can identify which location the call is parked at via the flashing light.

4. New NAT-Traversal Licence

A new Network Address Translation (NAT) Traversal feature has been added to the system, with an associated licence.

This feature is used when a SIP trunk or a remote IP phone is connected to the system, and replaces the previous design that always required the SBC feature to be enabled. This simplifies the installation of a remote devices and reduces the cost.

SCM Call Features

 

5. Multicast Paging improvement

The multicast paging feature of the SCMC allows up to 512 phones to added to a multicast paging group, and has been improved by adding a new “re-establish” feature for SMT-6000 and SMT-5343 phones.

This new feature allows users who are busy when a page starts, to manually re-establish a connection to the ongoing page when they are free and therefore do not miss out on important messages. Multicast paging does not require a VPU to operate and can support larger groups than traditional station paging.

 

 

For more information

The SCM Compact Version 2 includes numerous call and management features. Download the SCM Compact feature list from Samsung or view the new features infographic

Also review this well put together informative non-bias review, with accurate and concise summary of features by Paul Newham of CommsTrader

How can Diamond help?

Talk to us today about how we can help you develop more efficient communication and productivity for your business… As well as access to the new features of the SCM Compact, Diamond also provides a range of communications services such as Business Mobiles and Carrier Solutions Supportcontact us today on 1300 307 907 or via our online contact form below for more information.
 

Source: https://www.samcom.com.au/scm-compact-features/